RCCS Services
What are Managed Services?
“Managed Services” is the practice of transferring day-to-day related management responsibility as a strategic method for improved, effective and efficient operations.
What is a Managed Services provider?
A “Managed Services Provider” (MSP) is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients, proactively.
What are the benefits of Managed Services?
Customer peace of mind – proactively monitor network on 24x7x365 basis. Single point of contact for all network issues. Single supplier instead of multiple vendors. Defined service levels for service delivery. Known costs for management & fixed price contracts. Avoid costs of building own management & reporting system.
Lower total cost of ownership (TCO) for client.
ProPc Inc. uses Microsoft Dynamics CRM to manage client service efficiently.
Delivering Superior Customer Service
Utilizing multiple, easy to use, communication channels, including phone calls, e-mail messages, in-person communications, and self-service Web sites to quickly create, manage, and resolve service issues. Use streamlined access to cases, customer history, Service Level Agreements (SLAs) and a powerful Knowledge Base to support customers effectively and productively, enabling ProPc Inc. to deliver consistent customer experiences through flexible and structured customer service stages and processes that fit your business.
Managing Work More Efficiently
Using Microsoft Dynamics CRM ProPc Inc. can help your business to productively manage service incidents, and remain up to date with maintenance to prevent downtime, significantly increasing your productivity.
Services
RCCServices. provides a full range of computer related consulting services focused on designing and implementing a scalable architecture, custom built to your unique business. For more information, please contact us.
Cloud Services is a practice of using a remote server hosted on the internet to store, manage and process data, rather than a local server or personal computer.
We Build a Strong Relationships with Our Customers.
Managing Your Business Doesn’t Have to Be Hard.
